At Prim pallets, we strive to provide high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, we’re here to help. This Refund Policy outlines the terms and conditions for returning items purchased from our website, https://primpallets.com/ (“Website”).
1. Returns
1.1 Eligibility for Returns:
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Some types of goods are exempt from being returned, such as perishable goods, custom-made products, and items that are intimate or sanitary in nature.
1.2 Return Time Frame:
You have 14 days from the date of purchase to return your item. If 14 days have passed since your purchase, we cannot offer you a refund or exchange.
1.3 Return Process:
To initiate a return, please contact our customer service team at info@primpallets.com. We will provide you with instructions on how to return your item. Please do not send your purchase back to the manufacturer.
2. Refunds
2.1 Inspection and Approval:
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund. The refund will be applied to your original method of payment within 10 business days.
2.2 Partial Refunds:
Certain situations may result in only partial refunds, such as items not in their original condition, damaged, or missing parts for reasons not due to our error.
2.3 Late or Missing Refunds:
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@primpallets.com
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@primpallets.com for further instructions.
4. Shipping
4.1 Return Shipping:
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
4.2 Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to return the item, and we will cover the shipping costs in such cases.
5. Non-Refundable Items
Several types of goods are exempt from being returned and refunded, including but not limited to:
- Perishable goods (e.g., food, flowers)
- Custom-made or personalized items
- Intimate or sanitary goods
- Gift cards
- Downloadable software or digital products
6. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Primpallets
3500 Scotts Ln, Philadelphia, PA 19129
info@primpallets.com
+1 205 418 8065
This Refund Policy is designed to ensure that our customers have a positive shopping experience. Please review this policy carefully before making a purchase, and do not hesitate to contact us if you have any questions or concerns.