Welcome to Primpallets! This Shipping Policy outlines the terms and conditions regarding the shipping and delivery of products purchased from our website, www.primpallets.com (“Website”). By placing an order with us, you agree to the terms of this Shipping Policy.
1. Order Processing
1.1 Order Confirmation: Once your order is placed, you will receive an order confirmation email containing details of your purchase. Please review the information carefully and contact us immediately if there are any discrepancies.
1.2 Processing Time: Orders are typically processed within 1-3 business days. During peak periods or holidays, processing times may be longer. We will notify you if there are any delays in processing your order.
2. Shipping Options and Costs
2.1 Shipping Methods: We offer various shipping options to meet your needs, including standard, expedited, and express delivery. The available shipping methods and estimated delivery times will be displayed at checkout.
2.2 Shipping Costs: Shipping costs are calculated based on the weight and dimensions of the package, the shipping method selected, and the destination. These costs will be displayed at checkout before you confirm your order.
3. Delivery Times
3.1 Estimated Delivery Time: The estimated delivery time is calculated from the date your order is shipped, not the date it is placed. Delivery times may vary depending on the shipping method selected and the destination.
3.2 Shipping Delays: While we strive to deliver your order within the estimated time frame, we are not responsible for delays caused by factors beyond our control, such as customs clearance, weather conditions, or carrier delays.
4. International Shipping
4.1 Availability: We offer international shipping to many countries. Please check our Website or contact us to confirm if we ship to your location.
4.2 Customs and Duties: International orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient. These charges are not included in the purchase price or shipping cost. Please check with your local customs office for more information.
5. Tracking Your Order
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this information to track the status of your delivery. Please note that tracking updates may take some time to appear after the order has been shipped.
6. Address Changes and Undeliverable Packages
6.1 Address Changes: If you need to change the shipping address after your order has been placed, please contact us immediately. We will do our best to accommodate your request, but we cannot guarantee changes can be made once the order has been processed.
6.2 Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect address or refusal of delivery, we will contact you to arrange for reshipment. Additional shipping fees may apply.
7. Damaged or Lost Packages
7.1 Damaged Packages: If your order arrives damaged, please contact us immediately with photos of the damage and the packaging. We will work with you to resolve the issue.
7.2 Lost Packages: If your package is lost in transit, please contact us. We will work with the carrier to investigate and, if necessary, process a replacement or refund.
8. Contact Us
If you have any questions or concerns about our Shipping Policy, please contact us at:
Primpallets
3500 Scotts Ln, Philadelphia, PA 19129
info@primpallets.com
+1 205 418 8065
This Shipping Policy is subject to change without notice. Please review it regularly to stay informed about our shipping practices and policies.